Returns and Exchanges

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ropinwestgoods@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We will credit the original cost of the item less shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ropinwestgoods@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

PLEASE NOTE: 

Ropin West will generate a return label upon approval and email to the customer.

Return shipping fees to Ropin West are the responsibility of the customer and will be deducted from the total refund.