Refund policy

We have a 15-day return policy after receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ropinwestgoods@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ropinwestgoods@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item and once the return is accepted, make a separate purchase for the new item.
Note: All clearance items are final sale, with no exchange or refund

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Note: All clearance items are final sale, with no refund

PLEASE NOTE: Return shipping fees to Ropin West is the responsibility of the customer and will be deducted from the total refund.